At Teljay Ltd, we’re committed to protecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, and share information about you when you visit or interact with our website, teljay.co.uk.

1. Information We Collect

We may collect personal information when you submit a contact form, send us an email, call us, or subscribe to updates. This may include your name, email address, phone number, and any message content you choose to provide.

This information is used to respond to enquiries, provide our services, and manage ongoing communications. Enquiry and contact details may be stored securely within our customer relationship management (CRM) systems to help us manage correspondence and deliver an efficient service. We may also use basic automation tools in connection with enquiries, such as acknowledgement emails or internal workflow management.

Our website also collects limited technical information automatically to ensure it functions correctly. This may include your IP address, browser type, device type, and basic information about how you navigate our pages. This information is used solely to support website functionality, performance, and security.

We retain personal information only for as long as is necessary for the purposes for which it was collected, including responding to enquiries, managing customer relationships, and meeting legal or regulatory obligations. When personal data is no longer required, it is securely deleted or anonymised.

For more details about how cookies are used on our website, please see the Cookies section below.

2. Cookies

We use cookies on our website to ensure it operates correctly and to enhance your browsing experience.

Essential cookies are required for the core functionality of the website and cannot be switched off. These cookies enable features such as page navigation, form submissions, security, and site performance.

Functional cookies help improve how the website works, for example by loading fonts and styling resources correctly. These cookies do not track you across websites and do not collect personal data for marketing or advertising purposes.

You can choose to accept or reject functional cookies using the cookie banner displayed when you first visit our website. Essential cookies will always remain enabled.

We do not use advertising cookies or third-party analytics cookies on this website.

3. How We Use Your Information

We may use contact details to send information about our services where we believe there is a legitimate business interest in doing so. Any such communications will be relevant, proportionate, and include the option to opt out at any time. We do not send unsolicited bulk marketing emails.

4. How We Share Your Information

We may share your data with trusted service providers who support our business operations, such as website hosting, analytics, and marketing tools. These providers are contractually required to protect your information.

If you’ve opted in to marketing communications, we may use your data to deliver relevant content or advertising through trusted platforms like Google or Meta. You can opt out at any time.

We may also share your data if required by law, to protect our legal rights, or in response to legitimate requests from public authorities. In the unlikely event of a business sale, merger or acquisition, your information may be transferred to the new entity.

5. Your Rights and Choices

Under the UK GDPR, you have rights regarding your personal data. These include the right to access your information, correct inaccuracies, request deletion, object to or restrict processing, request data portability, or withdraw your consent where it has been given. To make any such request, please contact us at: [email protected].

6. Data Security

We take appropriate technical and organisational measures to protect personal data. This includes the use of secure servers, encrypted communication where appropriate, access controls, and regular system monitoring.

Some personal data may be processed or stored using secure third-party systems that operate outside the UK or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place to protect personal data in accordance with applicable data protection laws.

While we take reasonable steps to safeguard information, no method of transmission or storage is completely secure and absolute security cannot be guaranteed.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page, along with the revised effective date. We encourage you to review it periodically.

8. Contact Us

If you have any questions or concerns about this policy or your personal data, feel free to contact us at: [email protected].